- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?
Answer : A
Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?
Answer : A
Q 3 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?
Answer : B
Explanation
Configurable Area
This option is used to highlight the area on the page which is configurable
Configure Page
This option allows you to view pop ups that are used to configure a page.
Personalization
Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.
Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Answer : C
Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Answer : B
Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
Answer : C
Explanation
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 7 - Which of the following is not a function in Marketing SAP CRM?
Answer : D
Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?
Answer : A
Q 9 - Which of the following is correct about Service Request?
Answer : A
Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Answer : A
Explanation
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.
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